Their normal process is to force you through an electronic question and answer process that can take 15 to 20 min. I would like to say this is an outlier but the fact of the matter is QB customer service is TRASH. I have no doubt that QB simply shutdown their customer service, ignoring calls in their hold queue until the problem was fixed and then they cleared the board.
Read this part slowly, after over 2 hours of waiting on both contact options available to me I got a message that the direct deposit issue was fixed and I was disconnected.
